Bots for Talent Acquisition

Report Summary:

There’s a lot of buzz about bots for talent acquisition. If you’re considering how new technology can help you address core TA challenges, you might be reviewing one of the chat, voice or video bot technologies on the market.

The promise of bots is twofold: improving the experience for candidates and creating a faster, scalable, data-rich recruitment process for hiring teams.

This report will help you understand how talent acquisition teams are evaluating and using bots now, what options are available, what a successful business case looks like and where the technology is headed.

The Business Case: How Bots Can Support Talent Acquisition

This report goes beyond theoretical use cases and explores how bots help hiring organizations meet their goals. If you’re interested in using bots to meet your own TA goals, you’ll get an inside look at how HR and technology leaders can build a business case for investing in bot technology.

  • The report explores the most common business goals for TA bots:
  • Improve the top-of-the-funnel candidate experience.
  • Improve job matching and discovery.
  • Increase application rates.
  • Improve sourcing.
  • Re-engage candidates.
  • Improve the long-term relationship with candidates.
  • Free up recruiters’ time.
  • Speed up the recruiting process.

Chatbots generally manage the beginning of the candidate journey: initial screening and text-based conversations. When an interested candidate comes to a job site, the chatbot can ask basic questions about their qualifications. In their current state, chatbots work best for high-volume screening and hiring when the human touch isn’t required.

After candidates go through an initial screening with a chatbot, voice bots enter the scene to do phone screens and voice-based interviews, then deliver call transcripts to the recruiting team. A handful of companies have developed video bots to do “face-to-face” interviews with candidates.

The Next Phase of Bot Technology

Bot technology is developing very quickly, and the report looks at what’s coming next. We talked to bot developers, who identified a few key trends:

  • Bots will collaborate with each other.
  • Bots and humans will work together.
  • Voice.
  • Improved dialogue with bots.
  • More context.
  • Predictive matching.
  • Improving the employee experience.

Ready for Bots? Here’s What You Need to Know

If your talent acquisition team is ready to roll out or increase your use of bot technology — through chatbots, voice bots or video bots — it’s important to consider two things: how you’ll measure success, and what you need to watch out for. The report details how to prepare for bot technology.

The State of the Market

Finally, the report outlines the existing bot technology on the market, giving a birds-eye view of 11 leading vendors that provide chat, voice and video bots.

We’re optimistic about where bot technology will take us. We’re certainly in the early days — don’t expect bots to bring cognitive powers to your talent acquisition process. We’re just scratching the surface in terms of artificial intelligence. But the future is wide open. We see the future of talent acquisition as a combination of tech and touch. Human resources will always need humans, but they’ll be enhanced by the power of new and exciting technology.

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